Shipping & Delivery

Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. ZIVIC is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91 9879098865 or cs@zivci.in

Cancellation and Refund

We take utmost care in providing you the best products. However, in case you have received a damaged product, a replacement of the product would be done. You cannot cancel your order once you have opened the product containers or used the products. ZIVIC will accept the returned/exchanged product only if the product is unused, intact, undamaged after delivery, and in a sealable condition. The product should be returned with the original invoice and in the original packing. You need to share the images, batch no, product name, manufacturing & expiry date of the damaged product that you have received and send it to cs@zivci.in Also, please ensure that you return the product in the original condition you had received it. Postage and shipping charges will not be refunded. ZIVIC will refund the purchase price to the payment card used at the time of purchase once the goods are returned.