- The product is returnable if you’ve received them in a physically damaged condition, defective, or any parts or accessories missing or different from their description on the page.
- Return will be processed only if it is determined that the product is not damaged while it is in your possession.
- The product is returned in original condition with the manufacturer’s box, MRP tag, user manual, and all accessories in it.
- The product can be returned within seven days of delivery.
- ZIVIC will refund the purchase price to the payment card used at the time of purchase once the goods are returned.
Cancellation
ZIVIC reserves the right to cancel the contract between us if we have insufficient stock of the goods you have ordered; if we do not deliver to your area; or if one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered.
Cancellation / Refund
- If the appointment / consultation is not confirmed or cancelled by us / due to any reasons, the user has options –Can claim for the refund of the advance payment done.
- The refund will be processed directly to the user in the same mode as the payment is made.
- In case of claiming the refund, the user must have a valid invoice of the transaction to get the refund. The refund request should be sent to us through email at cs@zivci.in
- No refund can be claimed from us for the amount paid directly by the user.