Return & Refund Policy

We understand that things dont workout as we thought all the time thats why we do have tension free 7 day refund policy.With a quality commitment to our customers and their satisfaction. Because your happiness is our priority after all. Here is the all information about our cancellation policy.

      

Cancellation before shipping: 

•  You can cancel the order anytime you want to before it’s shipped.
•  To cancel of your purchase kindly contact to our customercare team via email cs@zivci.com or phone number 9879098865.
• Once the cancellation is done the full amount will be refunded to you with your original payment method within 7-10 business days.

 

Cancellation after shipping:       

• Alas, orders can not be cancel once they shipped.
• However, you can take advantage of 7-day refund policy if you are unhappy with what you  ordered.    

Non-cancellation policy:

Surely, some product comes with a label like”final sale” which can not be cancelled. These expectations are already mentioned by us on the particular product’s page.

 

How to cancel purchase?

•  You can email us or call us on our customer care.
•  Send your id and product information.
• Our team will answer your email and cancel the order.

 

Refund Process:

Once your order is cancelled refund will be processed with the same payment method you ordered within 7 days in your account.

 

Need Help?

You can reach out to our customer support for the further questions. We are here to help!